The Philadelphia Phillies is deploying a Mitel’s (News - Alert) innovative communications solution to its Spring Training facilities in Clearwater, Florida.

 

The solution’s ease of scalability and flexibility were the main reasons for their deployment that extends their long-standing relationship. Phillies is already using Mitel’s solution and this new application has been networked with their existing Mitel system providing communications for the club's operations in Philadelphia.

 

The newest solution connects more than 400 front office, customer service, and ticketing staff and this results in one easy to use, complete unified communications solution. Mitel’s deployment has connected the entire organization, increased communications and collaboration between staff, enhanced customer service while simplifying management.

 

“Together with Mitel, we have been able to provide the Phillies with the best-in-class communications solution that connects the entire club's operations,” Marj Vance, managing partner, CENet Solutions, Inc./EMInterlink, said. “The Phillies organization will benefit from enhanced mobility, collaboration, and contact center capabilities that will reduce cost and simplify management.”

 

According to Mitel’s officials, the Phillies were previously using a Nortel (News - Alert) system and they decided to switch to Mitel because the aging system failed to deliver. The new Mitel Communications Director, or “MCD,” software can enable key business process improvement and is well suited for Phillies extremely mobile workforce.

 

While earlier Phillies staff had to struggle with multiple phone numbers and voicemails, dynamic extension and unified messaging allow executives and staff to be reached through a single phone number and voicemail. Thanks to Mitel, calls are received regardless of location, which results in faster decision making.

 

Users can easily add or change numbers in their personal ring group on the fly for increased accessibility. Phillies are also using Mitel contact center solutions for ticketing and customer service.

 

Rick Dell (News - Alert), president U.S. Sales, Mitel said that the company has worked for many years with converged solutions provider CENet/EMInterlink to provide the Philadelphia Phillies with the latest innovative technologies. To date, the company has successfully been able to streamline their operations and enhance customer service and look forward to continuing their relationship, Dell added.

 

Bill Touch, telecom manager, Philadelphia Phillies recognizes that networking all their locations it has made it easier for them to manage all their teams and staff. They can now communicate with one another effortlessly, and increase their customer service and satisfaction.