AltiGen (News - Alert) Communications, a provider of 100 percent Microsoft-based voice over Internet protocol (VoIP) business phone systems, said that it has deployed a unified communications solution for Texas based The Greensheet. 

 

The Greensheet is a weekly shopper publication and e-commerce Web site that has brought buyers and sellers together for nearly 40 years in the cities of Houston, Austin, Dallas, Fort Worth and Phoenix.

 

Michael Joplin, general manager of e-Commerce at The Greensheet, said that with nearly half a million monthly Web visits and over two million monthly readers of our print publication, we needed a solution that could integrate all of our operations while dealing with high call volumes.

 

In the past year, The Greensheet said that it conducted an in-depth evaluation of some of the leading VoIP phone systems and call center products. 

 

In addition, the company said it was looking for an intuitive design to allow call center supervisors to make real time changes without involvement of IT department or outside service vendor; full time automatic recording of all calls to ensure the highest quality service comprehensive reporting of all call routing and activity.

 

“With AltiGen, we have found a solution that meets our tough requirements today, and will evolve and keep up as we continue to grow,” said Joplin.

 

AltiGen worked with The Greensheet to design the ideal solution and deployed an integrated application server with 224 Voice over IP phones connecting back from the five cities. 

 

System management is conducted from an integrated software application, and all calls are automatically recorded and stored on a network storage location for easy access, said company officials. And, all calls are recorded and reported on regardless of the device being used.

 

Moreover, AltiGen’s “mobile extension” capability allows agents and employees to “log in” to the call center and be part of a call queue using a remote VoIP, cellular or home phone. 

 

Earlier this month, Silicon Valley, California based AltiGen Communications announced that it has opened a new world headquarters in San Jose, California. The new building includes high tech meeting rooms and open spaces for increased collaboration.